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Derrickb1974's profile

Tutor

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5 Messages

Saturday, March 2nd, 2019 2:31 PM

Where is the chat button on AT&T?

I have very poor service and would like to chat and make things easier for me and the other person on the other end.  I see the available times listed, but no chat live button anywhere I can find.  Am I overlooking this feature on the AT&T website?

ACE - Expert

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64.7K Messages

5 years ago

Go to: https://www.att.com/contactus/index/wireless.html?tab=1. If chat is available, a “Chat Live” button will appear. 

Tutor

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5 Messages

5 years ago

I don't think it is ever available, because there is no "Chat Live" button anywhere on the page.  I am using Google Chrome browser if that makes a difference.  

Tutor

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5 Messages

5 years ago

What do you mean, "If chat is available"?  Does the chat button go away if the chat line is full?

Tutor

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5 Messages

5 years ago

There is no button.  See attached photo.Screenshot 2019-03-04 08.31.30.jpgNo Chat button on the lower right

1 Attachment

ACE - Expert

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64.7K Messages

5 years ago

It shows up for me. You may need to be logged into your account.

Tutor

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5 Messages

5 years ago

That is being logged into my account.  I've tried 3 different browsers on my PC and my tablet.

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