Get the myAT&T app
ronphillips's profile

Tutor

 • 

8 Messages

Tuesday, October 14th, 2014 8:24 AM

What is the incentive for staying with this ATT&T?

I have been using AT&T since it was once Cingulair. And I am a firm believer that you get what you pay for. So I never mind paying a little more to get better service with you my plans. But now my two year contract is up. Like I have done in the past I want trade my phone up and sign up again. However I was told that now I can just trade my old galaxy s3 up and get a discount on something like a s5. I have to pay out right for it, and still sign another contract. I dont get why I would want to do that? Why would I wanna pay more when I already budget my phone bill for the past 2 years. The plan fine, the cycel of every two year I can upgrade my phone to the newest hottest device for max $200, has always had a charm. Why cant   I do that anymore with out be penialized? I figure staying with the company means something. I just feel like just another faceless number. 

 

Ron

Kenny123

Teacher

 • 

21 Messages

8 years ago

I will find a way. AT&T has it blocked I believe. They want that $$$$ so
we must look at their advertising in web mail. Lordy that account must
have 500 e mails in it by now.

Kenny123

Teacher

 • 

21 Messages

8 years ago

Probably when they find out that volume cancels high prices
Kenny123

Teacher

 • 

21 Messages

8 years ago

So far I have been getting 18 MBPS. They irrigate me and I do the same
back. Try calling them 20 times in one night. They get the message
sooner or later.
Kenny123

Teacher

 • 

21 Messages

8 years ago

I am shopping around. I am cancelling my land line do to telemarketers.
deenalove08

Guru

 • 

901 Messages

8 years ago


@Unappreciated wrote:
If you are happy with paying a penalty for loyalty, then you are the
perfect type of customer that AT&T is looking to retain. People expect
different types of relationships with companies that they pay for a
service...I expect honest and open pricing policies not strategies to
manipulate consumers.


Again AT&T is not penaltilizing loyal customers.  Everyone is paying the same price.  If you are on the newer plans you get a discount if you buy your phone outright or go on the NEXT program.  So with the new plans you are going to pay for the phone 1 way or another.  Sometimes it is cheaper to go with the NEXT program, sometimes it is cheaper going with the 2 yr contract.  The pricing with AT&T is open and straight foward.  You pay one price for the data pool and then for each line.

deenalove08

Guru

 • 

901 Messages

8 years ago


@Unappreciated wrote:
AT&T has done an excellent of job of convincing its' followers that their
prices are fair. I wonder who is doing the marketing plan...because they
have earned their bonus this year.

If something is advertised as $0...
and you choose that option...
and it costs you $25 per month for that option (remember it was quoted as
FREE)
unless you pay $10 per month (REMEMBER IT WAS ADVERTISED AS FREE) to not be
in contract

How is this not a penalty or bait and switch or fraud?

I have a novice idea...HONEST Pricing...

But, if you can create a mathematical formula that makes $0=more than $0,
you are the perfect AT&T consumer.

There is no bait and switch.  You get the phone for free, but you still need to pay for the service.  If you get the phone on a 2 yr contract you just don't get the discount.  IF you pay for the phone outright or on the NEXT program you get the discount, so you don't double pay for your phone.  The pricing is straight foward, no hidden fees.  If you don't like the pricing from AT&T, you can go elsewhere.

deenalove08

Guru

 • 

901 Messages

8 years ago


@mellonman wrote:

TMobile has more competitively rates and more data for your money. I have already priced out what I already have with AT&T against TMobile. I will save $30 a month and have nonshared data on all my phones. Right now I have 2 phones sharing 3gb and 3 without data. My first phone will have 5gb of unthrottled data and the other 4 phones will have 2gb unthrotled data. A total of 13gb. Not only that you have to pay extra to have smartphones on AT&T. So if all my phones were smartphones I would be paying another $45 a month. 


You get what you pay for.  ATM T-Mobile has a by far samll coverage area than AT&T.  IF T-Mobile has good service in your area go for it and save some money.

Contributor

 • 

4 Messages

8 years ago

deenalove08 is correct, we are all being charged equally. Now just because what we are paying doesn't match what was advertised is, after all, our mistake since we all had the same opportunity to read the fine print and should have known better. Advertising is about telling a partial truth to hook a customer and then gently telling them they are stupid because they didn't understand.

 

And no, AT&T's pricing is NOT "open and straight forward". When I asked the rep directly "So, what will my montly bill be from now on?" and they responded with "$34.95". My monthly bill has been $44.95...yeah, pretty OPEN and STRAIGHT FORWARD.

Cell phone plans was the same story: "You'll pay $150" I pay $189.00.

 

You should be working in DC.

deenalove08

Guru

 • 

901 Messages

8 years ago


@jmcdesigner wrote:

deenalove08 is correct, we are all being charged equally. Now just because what we are paying doesn't match what was advertised is, after all, our mistake since we all had the same opportunity to read the fine print and should have known better. Advertising is about telling a partial truth to hook a customer and then gently telling them they are stupid because they didn't understand.

 

And no, AT&T's pricing is NOT "open and straight forward". When I asked the rep directly "So, what will my montly bill be from now on?" and they responded with "$34.95". My monthly bill has been $44.95...yeah, pretty OPEN and STRAIGHT FORWARD.

Cell phone plans was the same story: "You'll pay $150" I pay $189.00.

 

Any more AT&T marketing rhetoric you like to grace us with? Any more preaching and evanglising for your god you like to shove in our face without once taking a moment to realize that we are real people, with real frustrations who are unhappy the service they have, when they paid for someting better? I think your "talent" is wasted on these forums. You should be working in DC.


Were those questions to me?  If so, I am a customer/"real person" just like you.  I just talk like I see it.  If you are unhappy with the service, find a service that you like.  That is what I did with Sprint.  Was with them, service went down the drain, I left and am now happy with my service.  You say that you were told $34.95, but are paying $44.95.  On your bill, why are you paying $10 more?  The bills are pretty detailed.  They don't tell you the "partial" truth.  The price you pay is the same as the advertise, but you have to listen/read the whole add.

Mentor

 • 

54 Messages

8 years ago

If you believe that free equals more, then you are correct to remain with
AT&T. The purchase of a phone and my service ate two separate
things...until "Next".
But, some will remember when phone companies (landlines) rented
telephones...sounds crazy, huh? This is how "Next" sounds to me.

So, if unhappy I can complain and leave. But honest and open practices
always win.

So as more people leave...so will your so called fair pricing.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.