
Tutor
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8 Messages
What is the incentive for staying with this ATT&T?
I have been using AT&T since it was once Cingulair. And I am a firm believer that you get what you pay for. So I never mind paying a little more to get better service with you my plans. But now my two year contract is up. Like I have done in the past I want trade my phone up and sign up again. However I was told that now I can just trade my old galaxy s3 up and get a discount on something like a s5. I have to pay out right for it, and still sign another contract. I dont get why I would want to do that? Why would I wanna pay more when I already budget my phone bill for the past 2 years. The plan fine, the cycel of every two year I can upgrade my phone to the newest hottest device for max $200, has always had a charm. Why cant I do that anymore with out be penialized? I figure staying with the company means something. I just feel like just another faceless number.
Ron
Kenny123
Teacher
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21 Messages
8 years ago
we must look at their advertising in web mail. Lordy that account must
have 500 e mails in it by now.
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Kenny123
Teacher
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21 Messages
8 years ago
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Kenny123
Teacher
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21 Messages
8 years ago
back. Try calling them 20 times in one night. They get the message
sooner or later.
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Kenny123
Teacher
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21 Messages
8 years ago
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deenalove08
Guru
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901 Messages
8 years ago
Again AT&T is not penaltilizing loyal customers. Everyone is paying the same price. If you are on the newer plans you get a discount if you buy your phone outright or go on the NEXT program. So with the new plans you are going to pay for the phone 1 way or another. Sometimes it is cheaper to go with the NEXT program, sometimes it is cheaper going with the 2 yr contract. The pricing with AT&T is open and straight foward. You pay one price for the data pool and then for each line.
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deenalove08
Guru
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901 Messages
8 years ago
There is no bait and switch. You get the phone for free, but you still need to pay for the service. If you get the phone on a 2 yr contract you just don't get the discount. IF you pay for the phone outright or on the NEXT program you get the discount, so you don't double pay for your phone. The pricing is straight foward, no hidden fees. If you don't like the pricing from AT&T, you can go elsewhere.
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deenalove08
Guru
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901 Messages
8 years ago
You get what you pay for. ATM T-Mobile has a by far samll coverage area than AT&T. IF T-Mobile has good service in your area go for it and save some money.
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jmcdesigner
Contributor
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4 Messages
8 years ago
deenalove08 is correct, we are all being charged equally. Now just because what we are paying doesn't match what was advertised is, after all, our mistake since we all had the same opportunity to read the fine print and should have known better. Advertising is about telling a partial truth to hook a customer and then gently telling them they are stupid because they didn't understand.
And no, AT&T's pricing is NOT "open and straight forward". When I asked the rep directly "So, what will my montly bill be from now on?" and they responded with "$34.95". My monthly bill has been $44.95...yeah, pretty OPEN and STRAIGHT FORWARD.
Cell phone plans was the same story: "You'll pay $150" I pay $189.00.
You should be working in DC.
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deenalove08
Guru
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901 Messages
8 years ago
Were those questions to me? If so, I am a customer/"real person" just like you. I just talk like I see it. If you are unhappy with the service, find a service that you like. That is what I did with Sprint. Was with them, service went down the drain, I left and am now happy with my service. You say that you were told $34.95, but are paying $44.95. On your bill, why are you paying $10 more? The bills are pretty detailed. They don't tell you the "partial" truth. The price you pay is the same as the advertise, but you have to listen/read the whole add.
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Unappreciated
Mentor
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54 Messages
8 years ago
AT&T. The purchase of a phone and my service ate two separate
things...until "Next".
But, some will remember when phone companies (landlines) rented
telephones...sounds crazy, huh? This is how "Next" sounds to me.
So, if unhappy I can complain and leave. But honest and open practices
always win.
So as more people leave...so will your so called fair pricing.
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