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Gary L

ACE - Expert

 • 

15.8K Messages

Wed, Jul 20, 2016 5:22 PM

What does "suspend" mean?

I see people say I want to suspend my line (bill) here often?

I'm looking for info on regular plans (not GoPhone).

 

What does that mean?

  • A reduced charge while I don't use my line for a few months?
  • No charge while I don't use my line?
  • Is it per line? for the whole plan?
  • How long can they do it for?
  • Is it just a hold so they don't lose their number?

 

Thank you!

 

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Responses

Accepted Solution

Official Solution

Gary L

ACE - Expert

 • 

15.8K Messages

4 years ago

Here we go!

  • A misplaced or stolen device can be an unsettling experience. With a few simple steps, you can suspend service and protect your account from unauthorized use.
  • Suspension disables all services except 911 and 611 calls. Note that monthly charges still apply while your service is suspended.

https://www.att.com/olam/rlsPhoneAction.olamexecute?event=reportLostStolenPhone

You'll need to be logged in the AT&T for the above link to work.

 

Screen Shot 2016-07-24 at 3.30.42 PM.png

 

With more information here https://www.att.com/esupport/article.html#!/wireless/KM1046747

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Edward126

Mentor

 • 

55 Messages

4 years ago

@Gary L

I believe it is a reduced charge as when you suspend a phone you can't use it.
Gary L

ACE - Expert

 • 

15.8K Messages

4 years ago

@Edward126 I got that, I'm looking for specifics. 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Edward126

Mentor

 • 

55 Messages

4 years ago

Oh, check out at&ts FAQ I think it's there. If not give them a call.
Gary L

ACE - Expert

 • 

15.8K Messages

4 years ago

I keep finding it for go phone when I'm searching around, I'm finding it for military but not people with regular plans, I'm fining for people who didn't pay their bills (or it's pretty stale info mentioning non-current plans).

 

And anything I see doesn't appear to have any pricing.

 

So I posted here, hoping for a response from someone who knows...

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.