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nikkidenise111's profile

New Member

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1 Message

Saturday, March 18th, 2023 12:20 PM

We hit a snag!

Call log and blocking not working. How to fix it?

Accepted Solution

Official Solution

Community Support

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232.3K Messages

1 year ago

Hello, @nikkidenise111! We are here to help with the call log and blocking not working

 

It all depends on how you are blocking the call. If you're using the block feature on your device or a third party app that blocks and redirects calls to your voicemail, then blocked calls will show up in your call log.

 

If you are using AT&T Active Armor, the calls will not show in your call log as this app blocks the call from reaching your phone.

 

We hope this information is helpful, and please let us know if you have any additional questions.

 

Thank you for reaching out to the AT&T Community Forums!

 

Rachel, AT&T Community Specialist

New Member

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4 Messages

1 year ago

I have the same problem and cannot find an answer. I. Used to use att call protect, Now it is no longer offered.  Since I upgraded to att active armor, it still has the same issue and I cannot modulate what numbers are allowed to call or set prefere nces for screening.

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