Mentor
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18 Messages
We deserve an UPDATE!
I am sure there are many here like me that can no longer log into ATT Smart Limits! And have some phone numbers AND data blocked WITHIN Smart Limits. Now that we can no longer log INTO Smart Limits and unblock data and/or unblock certain phone numbers this is getting to the point where WE DESERVE AN UPDATE! My kids cant even use there phones to call certain numbers which would lead to them being in harms way(because I never got the chance to change their settings) I think if there is not an update soon we may have the ability to file law suits against ATT for unfair OR deceptive pratices!
Here are the following elements that must be present for the FTC to consider the company’s actions or trade practices to be unfair or deceptive:
- It goes against or is offensive to public policy, common law, or statutes
- Is immoral, unethical, oppressive, or unscrupulous
- It substantially injured consumers
Does this sound familiar ATT customers?
Gary L
ACE - Expert
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16.1K Messages
5 years ago
Isn't this an OPTIONAL service? If you don't like the service, then don't pay for it.
I don't think you have much recourse since you're choosing to pay for Smart Limits, just cancel it and be done with it.
I do understand you want it to work better, but it's NOT, so stop paying for it....
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EastIndianaJIm
Mentor
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18 Messages
5 years ago
Sounds good in theory garylapointe
BUT I still have phone numbers and data that is blocked on some phones that needs to be fixed first! And secondly Smart limits was just what I needed to keep my children safe on these phones. So why would they change it ?! Sure I can unsubcribe from it but I know with Smart Limits my children could only CONTACT PEOPLE WE AS PARENTS KNEW. So its real simple why I am upset because they took away something that worked well and protected my children. So I take you have no children or your one of those ones who let their kids to what ever they want on their phones?
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Gary L
ACE - Expert
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16.1K Messages
5 years ago
And what do they say when you call to fix that?
As I said, I do understand you want it to work better, but it's not available for you anymore.
If they want to do the things that you're fearful of and the only thing "stopping them" is your blocks, you're kidding yourself to think that they can't find a way around them.
I'm more for them to educate kids to not do things wrong instead of thinking that I'm stopping them. (If you don't have the blocks, you've got a better chance of seeing what they are actually doing).
For example, putting a lock on the medicine cabinet doesn't stop them from doing drugs (it just stops them from getting in that cabinet), while educating them on why not to do drugs is going to be more helpful in the long run.
If you do it for them, they won't learn https://www.smbc-comics.com/comic/2012-03-01
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GLIMMERMAN76
ACE - Expert
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23.6K Messages
5 years ago
Its not like ATT did not tell folks they were killing off smart limits.
https://www.att.com/features/secure-family-app.html
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EastIndianaJIm
Mentor
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18 Messages
5 years ago
GLIMMERMAN76 Blocking is not the same as learning? Whats that supposed to mean? I guess at your house you can leave the pornography channles unblocked so your kids can learn?..... wow...... Nice...
Uh lets see what the website says...
Yes, some features for rate plan management are going away, but we don’t think you’ll miss them because most plans now include unlimited calls, texts, and data. A few of the Smart Limits features not available in AT&T Secure Family™ include:
This implies that you can still block phone numbers with ATT Call Protect. So does ATT Call Protect allow you to block all phone numbers except family members from your 12 year olds phone? Nope! Not unless you install it on their phone and its not password protected so they can simply add the 16 year boys phone number that you didnt want them to have.... NICE JOB ATT.... (roll eyes)
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EastIndianaJIm
Mentor
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18 Messages
5 years ago
garylapointe
I agree with what you said. But ATT made this change and I did not know how drastic it was going to be different. And I did not know I could call and have those problems fixed. So I will do that....
garylapointe
"If they want to do the things that you're fearful of and the only thing "stopping them" is your blocks, you're kidding yourself to think that they can't find a way around them.
I'm more for them to educate kids to not do things wrong instead of thinking that I'm stopping them. (If you don't have the blocks, you've got a better chance of seeing what they are actually doing).
For example, putting a lock on the medicine cabinet doesn't stop them from doing drugs (it just stops them from getting in that cabinet), while educating them on why not to do drugs is going to be more helpful in the long run."
I believe in doing both. I am positive because I have read the stories of where parent had a gun laying around and told their children not to play with it..... And taught them how dangerous it can be but guess what? Children are naturally curious....and they got the gun and accidentally shot them self or someone else. So that is why I believe in both. Lock up the bad stuff and explain why it is locked up. Works for me!
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GLIMMERMAN76
ACE - Expert
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23.6K Messages
5 years ago
That's your fault for giving a 12 year old a smartphone. A flip phone is cheaper and easier to monitor as you can see everything. I am a app dev I know what my 15 year old is doing as I can log into his phone and see. Smart limits stunk. Your can't block incoming calls so the kids just let thier friends call them.
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Gary L
ACE - Expert
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16.1K Messages
5 years ago
I hear you, but it's a phone, not a gun (or drugs).
But it's not. That's why you're here 🙂
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EastIndianaJIm
Mentor
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18 Messages
5 years ago
GLIMMERMAN76
"That's your fault for giving a 12 year old a smartphone. A flip phone is cheaper and easier to monitor as you can see everything. I am a app dev I know what my 15 year old is doing as I can log into his phone and see. Smart limits stunk. Your can't block incoming calls so the kids just let thier friends call them."
I dont have a problem with them having technology... I just dont want them to spend more than an hour a day on it and I wanted to monitor what they are doing without having to take their phone to do. But I guess that is what it might come too! Also Smart Limits DID BLOCK incoming calls... If they were already on the phone it would not disconnect which would be a great option for some app developer to come up with! 😉
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EastIndianaJIm
Mentor
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18 Messages
5 years ago
garylapointe
"I hear you, but it's a phone, not a gun (or drugs).
But it's not. That's why you're here
"
Its not a gun but it may be a drug! Gary dont tell me that you are that clueless of the studies that are being done about how smart phones are like a drug for our children and how it is destroying our children emotional and mental health. THAT is why ATT needs to get their act together! They had something that worked! Smart Limits and Family maps! Now if they would combine these two just how they were AND add in Secure Family and fix all the bugs I have found then it would be the best parental app out there!
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