
New Member
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2 Messages
Visual voicemail stopped working
Visual voicemail stopped working. I also had to reset my account password along with my voicemail password after the latest Android update. I completed both of those, but when I try to load visual voicemail it immediately shuts off.
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Official Solution
ATTHelp
Community Support
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224.9K Messages
2 years ago
Hello Juanluk, let's get your visual voicemail up and running.
Reset the network settings to refresh your connection to the network.
Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm.
Ensure that your 4G LTE cellular data is connected on your device as this is a Visual voicemail requirement. Confirm your Visual voicemail is not disabled by navigating to Settings app>Apps/Application Manager>Select Visual Voicemail. Note: If Visual Voicemail is not present, select Menu or More (in upper right corner), then Show system apps>Visual Voicemail>Enable.
You can troubleshoot the app by clearing the app cache force stopping an app, checking for updates, removing an app, and reinstalling.
Let us know if this information helps, and thank you for reaching out to the AT&T Community Forums.
Jeff, AT&T Community Forums
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ATTHelp
Community Support
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224.9K Messages
2 years ago
Hello @Juanluk,
We'd be more than happy to take a closer look into this issue that you've been experiencing with visual voicemail.
We'll need some more details in order for us to better assist you:
Please let us know.
In the meantime, we recommend using our troubleshoot & resolve tool to fix voicemail issues. Simply select your device and the issue, then follow the steps to find a solution.
We hope this helps and look forward to hearing back from you soon!
Sean, AT&T Community Specialist
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Juanluk
New Member
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2 Messages
2 years ago
It has been going on since the last forced update (about a week and half or so?)
When I try to open it, it immediately closes.
I can only access voicemail by calling my number, but I believe people can leave a message.
I am using the Samsung Note 20 Ultra
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vicky_fantinel
New Member
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1 Message
1 year ago
But what if Junlac has him telling him that there us a problem with yours or you are not on that plan but it is free to att customers
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