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Laur23's profile

Contributor

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2 Messages

Mon, Aug 6, 2018 5:57 PM

Using prepaid plan internationally

I just spoke with someone on customer service, and I want to verify what I think I heard. I have a prepaid plan, and I will be traveling to Great Britain. While I am in Great Britain, can I still use my phone to call home to the United States and text United States numbers without being charged? He said I would not need an international plan for this.

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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60.9K Messages

4 years ago

Again, prepaid service does not roam internationally. There is no prepaid international plan for use from outside the US. All prepaid international plans are for calls to other countries from the US. Your options are to switch to postpaid or get your phone unlocked and purchase a local SIM card.

sandblaster

ACE - Expert

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60.9K Messages

4 years ago

You either heard wrong or the rep was clueless. Prepaid service does not support international roaming other than Canada and Mexico. Your prepaid service will not work in Great Britain. 

Contributor

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2 Messages

4 years ago

Yeah...I repeated his response back, and he said yes, but I didn't see how that could be right.

 

Do you know if i would be able to call/text home to US if I purchase an international plan?

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