upgraded my plan to unlimited elite

Question

I upgraded my wireless plan to Unlimited Elite. It comes with free HBO Go but I cannot access it. And I haven't receive email confirmation link to activate it. I called customer rep but cannot resolve the problem as well. I am waiting for their response.

ATTHelp · Answer

Hello @joshua08jLet's get you into your HBO!Have you already logged into the WatchTV site to verify your number?Keep us updated!Thank you!Ayla, AT&T Community Specialist

Susieq890 · Answer

This worked for me, copied from another forum:

ok just got it fixed i was on a call with them. so what you wanna do is go to attwatchtv.com/verify then text that number with the word. then on the web page it will say activate now on that web page you will setup your login info then log in to hbo go with that info you just created. also if your hbo go is like mine it kept trying to log in my att account info that i normally enter so i deleted the app and reinstalled. also choose for provider with hbo , attwireless.