jkjkjk20815's profile

Tutor

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3 Messages

Thu, Aug 20, 2015 10:43 PM

Upgrade FamilyTalk plan but keep Grandfathered Unlimited Data

Hi - I currently have 2 phones on an older FamilyTalk Plan (550), one of the phones is an iphone 5s w/ grandfathered unlimited data and another is a simple flip phone (no data needed). I'd like to increase my minutes on the familytalk plan to the unlimited plan but still keep my grandfathered unlimited data plan. 

 

When I try to change my plan online it gives me two choices, 1) changing to the Mobile Share Value Plan (this appears to kill my grandfathered plan) or 2) simply upgrade my FamilyTalk Plan but preserve my other plan features (namely grandfathered unlimited data and text my messaging plan)

 

I wanted to make sure if I choose choice #2, it is exactly that vs. some hidden changes like other charges or killing my grandfathered data plan. 

 

Any and all comments welcomed. 

Accepted Solution

Official Solution

Tutor

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3 Messages

7 y前

Hi Everyone, update, I upgraded online and so far it looks like it worked. Basically when I chose the change plan option, at&t first shows you the option to change to a mobile value share plan (and honestly it makes it look pretty attractive since it shows what you have actually been using. If you choose that option, you lose the unlimited data plan). I scrolled further down to the nation plans and then choose my option for unlimited talk for my family plan. You go through the confirmtion steps and everything so far looks fine. I have been checking my plan last few days and I still have my old services (namely unlimited 4g lte data services for $30 and my old text messaging plan - 200 for $5.).

 

I will continue to check every few days, but appears to be ok. Thanks for your help

kdfederer

ACE - Expert

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12.6K Messages

7 y前

You can't make any changes to your plan. If you want to make a change, you will have to choose from a currently offered plan.

You will need to upgrade carefully to keep your unlimited plan. After you upgrade, check your account to make sure that nothing has changed. If it has, you only have 60 days to rectify the change. After 60 days, you will no longer be able to get your old plan back.

Contributor

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4 Messages

7 y前

I tried to do the same kind of thing last year. When I upgraded my daughter to an iPhone I added her to my plan (she had been with another carrier previously). I CALLED customer service and explained that I had the unlimited data and didn't want to lose it, but needed to sign up for a family talk plan. I was on the phone for over an hour! The agent was great, except a couple weeks later I discovered I was signed up for a shared 10GB of data and I no longer had unlimiited data!!! So, I got back on the phone and spent more than an hour again talking to several different people before it finally got straightened out. I got my unlimited data back, but my daughter only has 300MG and I'm paying more for it. 

I've stayed with AT&T because of the unlimited data, but I never use much. It's the idea that I can't get it anymore! I'm putting my kids on Cricket. It's a flat rate and it doesn't mess with my plan!

Good luck figuring it out! Be sure to check your plan after you change it to make sure you get what you sign up for! And I don't think it's something you can do online, either call or go in to one of their locations to make the changes you need.

Hope that helps!

GeekBoy

Master

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4.1K Messages

7 y前


@jkjkjk20815 wrote:

Hi - I currently have 2 phones on an older FamilyTalk Plan (550), one of the phones is an iphone 5s w/ grandfathered unlimited data and another is a simple flip phone (no data needed). I'd like to increase my minutes on the familytalk plan to the unlimited plan but still keep my grandfathered unlimited data plan. 

 

When I try to change my plan online it gives me two choices, 1) changing to the Mobile Share Value Plan (this appears to kill my grandfathered plan) or 2) simply upgrade my FamilyTalk Plan but preserve my other plan features (namely grandfathered unlimited data and text my messaging plan)

 

I wanted to make sure if I choose choice #2, it is exactly that vs. some hidden changes like other charges or killing my grandfathered data plan. 

 

Any and all comments welcomed. 


It has been a while since I've researched this, but I looked into it a year or two back.  At that time, you could keep your Family talk plan and change the number of minutes without making any other changes to your bill.  Keep in mind that making any changes to your miutes would result in your roll-over minutes being lost.  This is exactly how it works with the Mobile Share plans, except they changed the voice minutes to cellular data, meaning you can change your data at any time, but you lose any roll-over you may have saved.

 

Any time you make any changes involving Grandfathered features, you run the risk of something being done wrong, and problems arising.  I used to hold that you should make any changes by calling and talking to a rep, but lately I see a lot of people claiming that the reps are making changes and not telling them, so I don't tend to suggest that any longer.  Now I would lean towards you doing it yourself online.

 

Since the Family Talk plans are all grandfathered, you might not be able to make the change to your plan yourself, and a rep might not evn be able to ad you to a higher miniute rate plan now since those plans are not currently available. The only plans AT&T has with unlimited voice are the Mobile Share plans, and htose don't allow the unlimited data.  If you really want to keep the unlimited data, you may need to go with a Mobile Share plan for your daughter's line and yor old Family Talk plan for your unlimited data,                               

Tutor

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9 Messages

7 y前

I am looking at the same thing now.

 

I currently have AT&T 700 minutes and they offer 1400 minutes for only .80 cents more.

 

Are you still good ?

Tutor

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9 Messages

7 y前

There are also articles on the net stating at&t is converting all family talk plans to unlimited minutes for free????

Tutor

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3 Messages

7 y前

so far so good for me. my unlimited plan is still in tack and my new minutes plan works. 

Tutor

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5 Messages

7 y前

Yup! That happened. 

 

Also, I've been told for years that changing to ANY PLAN other than the Family Talk Plan that I'm currently on, would KILL my Unlimited Data plan. That's why I've never switched. The way they (AT&T phone reps and managers at corporate stores) have explained it to me *every time* is that my Unlimited Data is tied to my Family Talk 700 plan, and AS A WHOLE, that is what is being grandfathered. To the point, that I can add and drop extra family lines, but even with my sole phone line, I would have to keep a Family Talk 700 plan, just to keep my unlimited data. 

 

Mobile Share can eat a bag of words I'm not allowed to post here. 

ACE - Sage

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98.5K Messages

7 y前

@sixodd

 

Your plan no longer exists, which is why you can't make changes to it.

 

However changes will happen.  The plan will cost you an extra $5 on each unlimited plan in February.  And you will have to buy phones without 2 year contracts as ATT is following T-Mobile and Verizon in ending them in March.

 

 

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