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debasismishra's profile

Contributor

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2 Messages

Wed, Dec 26, 2018 3:57 PM

Unlock request for out of contract iPhone7 doesn't work

I have just upgraded from couple of iPhone7 to iPhone XS in late November. I made sure all the iPhone7 is not under any contact before upgrade. AT&T accounts shows that iPhone7(s) are not in my account. However, while trying to request for unlock at AT&T unlock portal, for one of the phones displays a message "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before you submit a new request". The other phone unlock request goes through and I get the unlock approval and instruction.

 

Interesting part is that I had paid off both iPhone7 at the same time days before Thanksgiving day.

 

Looks like portal database is not synced up with the AT&T system.

 

Need AT&T assistance to resolve this issue. Appreciate any help.

 

Accepted Solution

Official Solution

ATTHelp

Community Support

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200.4K Messages

4 y مضت

Hello, @debasismishra,

 

We'd love to help with this. Here's things to know about unlocking devices through AT&T. Take a look at the requirements to unlock a device. If the iPhone 7 meets those requirements, let us know so we can investigate further.

 

Have a great week!

 

James, AT&T Community Specialist

Contributor

 • 

2 Messages

4 y مضت

Thanks for the link and I have gone over the content.

 

As mentioned in the original post, I have 2 iPhone7 not in contract and I could unlock one of these using the portal. I have already checked my AT&T accounts and made sure there is  no outstanding installment and there is no contract. I suspect that unlock portal database is not yet updated on the status of this phone.

 

I need your assistance.

ATTHelp

Community Support

 • 

200.4K Messages

4 y مضت

Hi, @debasismishra,

 

We'd love to take a look at the device and see what can be done to unlock it. To do this, we'll need some account information.

 

We are sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to the message with your specific account details.

 

James, AT&T Community Specialist

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