Unable To Sign In To New ATT Secure Family
In trying to troubleshoot a constant error when trying to sign in to the ATT Secure Family app, after spending more than an hour on the phone with 5, (yes, 5!) different ATT agents, of which none could assist in troubleshooting, I still get stuck in an error loop saying “.. already signed up”. Reading through other posts of the same problem, I still do not have an answer. I have deleted the app multiple times, restarting both my iPhone and my iPad, tried reloading the app on each device and only had success in getting in one time on my iPhone in a 2.5hr period for about 2 minutes. After that, it went back to the same error saying I have already signed up. I’m not an IT person, however, it seems that when you have clicked on the acceptance of the terms and conditions of the new app, you should be able to gain access, regardless of your free period. I would have expected this upgrade to be seamless. Clearly there are kinks to work out. At least, Family Map worked. So very frustrating!