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tjb22's profile



4 Messages

Tuesday, June 8th, 2021 8:11 PM

Turning off voicemail password

I recently upgraded my phone to a Samsung Galaxy Note 10 plus. Suddenly, to use voicemail I am required to use a password. I never needed a voicemail password before and I don't want a password on my voicemail. I saw instructions on how to use the phone voicemail settings to turn off the password request. I select phone voicemail setting, select administrative options, press 2 to turn on/off voicemail password. But after trying several times, I am still requested for a password each time I dial into voicemail. How can I permanently turn off voicemail password??

Accepted Solution

Official Solution


Community Support


207.1K Messages

2 years ago

Hey there @tjb22 we'd love to help find a resolution that allows you to access your voicemail without a password. 


We advise that you take advantage of our Basic Voicemail User Guide that provides you personalized steps of our different voicemail options. 


In order to access your Password Options you'll need to:

  1. Press and Hold the "1" key from your wireless phone.
  2. Press "4" for personal options.
  3. Select "2" for administrative options.
  4. Lastly, choose option "1" for password options then you should be prompted to make that change.

Also, another way to avoid voicemail passwords is to utilize our Visual Voicemail feature as long as you have a compatible device and plan.


Feel free to provide us feedback for how this worked for you!


Lyn, AT&T Community Specialist



14 Messages

1 year ago

Dumb answer. Didn't listen to customer. I have exact same issue

New Member


1 Message

11 months ago

Having the same issue. I followed the instructions, still prompted for password



4 Messages

11 months ago

Never was able to turn the voicemail password off, just gave up.

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