Tutor
•
6 Messages
Trying to unlock a paid off phone but ATT system saying it has not been paid off
Hi,
I have been trying to unlock my previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before you submit a new request.
I have paid off the device on September 25, 2017 and upgraded to a new phone already. I have been trying to unlock my IPhone ever since. I also used the chat support 7 days ago and the agent told me that I should wait 72 hrs for unlock. I received a text message 4 days ago from AT&T customer care and the message says "We cannot complete your request for one of the following reasons: You have not completed all the payments for your device according to your AT&T Next service agreement." Case # CM20171123_129149503
What should I do to get my old phone unlocked?
jcr46385
Teacher
•
21 Messages
3 years ago
I purchase New iphone and the item is still in sealed box, before purchase this item I check IMEI, Serial # and they came back clean even at&t...I don't have at&t contract, I have At&t Gophone (Pay As You Go) plan
I have been trying to unlock iPhone through AT&T unlock device portal online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before you submit a new request...After reading all the request..."There Hope"...Any Help is Welcome!! Thx
0
0
efremovsa
Tutor
•
10 Messages
2 years ago
@ATTHelp I've got a very old Apple Iphone 5s phone with IMEI 013971005788242. I tried to use the form at https://www.att.com/deviceunlock but got the message "Looks like you haven't paid off your device yet....". I am not an At&T customer, moreover I live in Ukraine, not in USA, also the phone is out of Apple's support for years. Is there a way to unlock that phone so it could be used with other mobile operators? Thanks in advance.
0
0