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tonitunes's profile



1 Message

Thursday, August 10th, 2017 7:10 AM

Trying to change my plan online

I am trying to change my plan from the 16GB plan to the 25GB plan. I first attempted it on my phone, on the app, but I keep getting the message: "Looks like we hit a rough patch, but we're working on it. Give us a moment and try again."

I then logged into the website on my desktop and attempted to update there, however I just keep receiving the same error message.

Community Support


229.6K Messages

7 years ago

Hi @tonitunes,

I am sorry you are having trouble with AT&T online. I am pleased to assist!

I understand how important it is to be able to log in and change your plan. So I can provide the best assistance with this, please send me a private message @ATTCares with your make and model of device, account number, and full name. Additionally please clear the cache and cookies on your web browser, and then try to change your plan online again. I hope this helps!

Have a great rest of your day!

Geovanni, AT&T Community Specialist.

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