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Tkelly784's profile



1 Message

Sunday, July 29th, 2018 8:38 PM

Trouble logging into my att thanks account.

I need help logging into my att thanks account and AT&T was no help at all. I’ve been on the phone for over 2 hours and representatives hung up on me twice with no answer. I tried everything including changing passwords, emails, deleting the app and everything. Nothing seems to work and I’m very much frustrated. Please send me the number where I can speak to a direct person or if there’s anything that I am missing. I have checked previous forums and completed them as described but nothing is working. 

Accepted Solution

Official Solution

Community Support


232.4K Messages

6 years ago

Hello @Tkelly784.


We can help with your AT&T Thanks account.


If you are signed into myAT&T you can access AT&T THANKS under My benefits and rewards on your Account overview page. Simply select Explore benefits to see your available benefits and redemption instructions for each. You can also sign into AT&T THANKS here.


We hope this helps!


Kenneth AT&T Community Specialist



2 Messages

6 years ago

I literally tried that and everything else and it still doesn’t work. It’s an issue on ATT’s side not mine. 

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