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Contributor

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1 Message

Wed, Mar 25, 2015 4:23 PM

Traveling Abroad/Passport Plan

I purchased the 30 day passport plan for a trip to Ireland in a few days.  It is very confusing regarding what is included and what I need to do with my phone prior to travel.  I read through some previous questions from people that explained that sending and receiving texts are included in it even though it specifies only sending.  Some of the posts also explain that the fee I am paying covers the "roaming".  What do I need to do to my phone prior to arriving in Ireland?  Since the fee covers roaming do I not need to turn anything off or do I need to turn off the data?  I downloaded the passport app that will tell me when I am in hot spots for the Wifi but I want to make sure I do not incur any additional fees.  I am aware of the data amount allotted and the $1 per minute for phone calls.  I am planning to text, and email at those wifi hot spots.

Responses

Contributor

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1 Message

5 years ago

WARNING! Read the fine print of any ATT plan you purchase. Do not rely on call center information. I was given incorrect information about roaming in Mexico by the call center and bought the Passport plan for 2 phones at $30 each but still was charged an additional $156 based upon incorrect information provided. An appeal was useless as corporate would not accept I may have been given incorrect information. They don't seem to care that a long term customer is upset with their response. I am now shopping for a new carrier. Good luck.

Contributor

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1 Message

4 years ago

There is something everyone should understand about the "ree unlimited texting" with the AT&T International passport plans.  Although sending picturess and videos are "included" in the "free texting", be aware that pictures and videos use data.  The message itself will be "free", but any picture or video included in the free text will use data which will count towards your plan limit.

sandblaster

ACE - Expert

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37.9K Messages

4 years ago

@klgmd7 That is not true. Yes, MMS messages require a data connection to work, but they do not bill as data or use any of your passport data allocation. Do you per chance have an iPhone? If you sent pictures with data roaming turned on, you probably sent as an iMessage which does use data. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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6 Messages

4 years ago

From my experience last year in France and Italy ... the wifi feature of a passport, and the passport app are absolutely useless garbage. Just go to the app store and check the reviews. The app just doesn't work, drains the battery and also uses some of your cell data. And don't say it doesn't, because it shows up in the data usage list.

 

I use the over-priced, under performing Passport International plans for one reason ... to keep my usual phone number for emergency calls. Forget the wifi ... it's a ripoff, and ANY decent hotel in France or Italy has free wifi that comes with the room. In fact I've never stayed in a hotel that didn't have free wifi.  Load your maps ahead of time and you probably won't need much cell data at all while away from the hotel.

 

Once again this year I am using the ATT Passport plan (Pro) for one phone and the 300 meg plan for the other .... but, I hate it.

 

The other option I have used it the T-Mobile simple choice plan ... $50 .. unlimited data in Europe (but quite slow), reduced prices on calls, free texting etc. But of course you have to get a different phone number ( unless you are switching permanently), and you have to deal with the typical nightmare of trying to get a T-Mobile account actually shut off ..... last time I had to pay two months of extra bills because the support person just didn't seem able to understand I wanted to cancel my account. Not even worth it trying to get your money back for that.

 

So ... choice boils down to ATT which is over-priced and has useless wifi app, and outrageous over usage charges. Or ..

 

T-Mobile which is slow as Christmas and support that is a nightmare, and you have to change your number.

 

Or, use an unlocked phone and a foreign SIM. However you may notice ... those great deals on foreign SIMs, where they used to mail them to you and activate them? With like super cheap calls, free texting and 10gigs of data for $50?  Laws have changed in Europe ...these days you almost always have to have a local address (in the country where the SIM is sold). Most of the great deals formally seen on Amazon have disappeared and been replaced with SIMs considerably more expensive and with less data. You still have the option of waiting till you get there, buying a SIM in the country, and then use your Hotel Room as your address .... then you can get the sweet deals.

Contributor

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2 Messages

2 years ago

Do you need to do anything to get started once you've paid for the Passport Plan? Or do you just start using your phone once you get to your foreign destination?

lizdance40

ACE - Sage

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75.2K Messages

2 years ago

@cwilletto

Oy... traveling without knowing the ropes....   please read

https://forums.att.com/t5/Community-Blog/International-Travel-amp-Wireless-Service-Top-10-Things-to-Know/ba-p/5473479

You may need to power cycle your phone, or select a local carrier in settings.  You may want to leave ‘roaming data’ OFF when you don’t need it.  And watch you usage of calls and data.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.