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robertalvarez4431's profile

2 Messages

Wednesday, November 15th, 2023 8:48 PM

Trade-in Question

My account states I can get an IPhone 15 for free by trading in my current phone.  I went through all the steps before submitting my order.  Will I actually owe $0 and pay $0 monthly? Or will my monthly bill go higher? I'm just wondering if it's actually an even trade in, or if there will be hidden fees.

Accepted Solution

ACE - Master

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10.6K Messages

6 months ago

The free offer is just for the installment cost of the phone, not the cost of phone service, so you will have to pay those, as well as any taxes and other monthly fees.  You’ll have to pay for, and maintain, a minimum required data plan for the entire 36 month installment period to keep getting the credit.  Also, you will have to pay sales tax on the full price of the phone.  The trade in program works by paying a monthly offsetting credit on your bill for installment price of the new phone.  If the cost of the phone is less than the credit, you will be paying the difference.  For example, if the phone costs a total of $1000, and your credit only totals $800, you’ll be paying the monthly difference.  The credits may take 2-3 months to start showing up on your bill, so for that time, you’ll be paying the monthly installment without any offsetting credits (when you do start getting them, the first credit includes a catch-up amount for the months you missed getting the credits).

Finally, just to be clear, you do understand, it’s not a lump sum credit, correct?  It’s a monthly bill credit of 1/36 of the total trade credit paid out every month for 36 months, and you need to keep within the terms of the promotion for 36 months.

6 months ago

I understand. I already have an existing plan that I am upgrading. I was just wondering if my monthly plan will go up or not.

ACE - Sage

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117.6K Messages

6 months ago

There's a $35 activation fee which is a one-time cost. Taxes up front.

The cost of your plan is not affected by the cost of the phone. But you do have to have a qualified unlimited data plan with a base price for one line of at least $75. Unlimited starter qualifies. The unlimited value plus does not.

Community Support

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232.1K Messages

6 months ago

Greetings @robertalvarez4431, I hope you're having a wonderful day. Let us gather the information you require.

As the ACE correctly mentioned, the free offer only applies to the installment cost of the phone, not to the cost of phone service, so you will have to pay those as well as any taxes and other monthly fees.  
You must pay for and maintain a minimum required data plan for the entire 36-month installment period in order to continue receiving the credit.  In addition, you will be required to pay sales tax on the full price of the phone.  
The trade-in program works by offsetting your bill each month for the cost of the new phone in installments.  You will be paying the difference if the phone costs less than the credit. 

We hope this info helps. Thank you for contacting AT&T Community Forums.
MatG, AT&T Community Specialist

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