Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

Tutor

 • 

9 Messages

Mon, Jan 20, 2020 5:07 PM

Trade in scam

I traded my phone in and did tons of research and visiting stores to make sure I had it right before I switched from T mobile.

I traded in my LG V6 and confirmed the value on the trade in page for ATT and made sure it was in mint condition.

The received it and instead of valuing at $40, they reduced to $20 saying it had a dead pixel, which is completely false.

Because of this, it disqualified me from the $700 off promo I took advantage of on my s10 plus when I left T mobile.

I called countless times to just get told by the trade in team that they escalated to Tier 2 and would get an email in 24 hours. I have done that 5 times to no avail. 3 visits to stores and speaking to Retention team and no one knows what to do.

This is a disservice to their clients to leave them calling and visiting only to be told no. This needs to be fixed!!

Responses

Brand User
ATTHelp

Administrator

 • 

108.5K Messages

4 weeks ago

Hello, @shawnallenmusic,

 

Thank you for reaching out. We understand your frustration. Was the trade-in online, at an AT&T Store, or with an In-Home Expert? When did you purchase the S10+? Please let us know.

 

James, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

9 Messages

When I bought the S10 which was November of 2019 they sent me a trade in kit. This was done on your website.

(edited)

Brand User
ATTHelp

Administrator

 • 

108.5K Messages

Hello, @shawnallenmusic,

 

Thank you for the followup information. As this was an online order, you'll need to contact the ECommerce department at 866.267.4510 weekdays from 8am to midnight and on weekends from 8am to 8pm.

 

Have a great week.

 

James, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.