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Tutor

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9 Messages

Mon, Jan 20, 2020 5:07 PM

Trade in scam

I traded my phone in and did tons of research and visiting stores to make sure I had it right before I switched from T mobile.

I traded in my LG V6 and confirmed the value on the trade in page for ATT and made sure it was in mint condition.

The received it and instead of valuing at $40, they reduced to $20 saying it had a dead pixel, which is completely false.

Because of this, it disqualified me from the $700 off promo I took advantage of on my s10 plus when I left T mobile.

I called countless times to just get told by the trade in team that they escalated to Tier 2 and would get an email in 24 hours. I have done that 5 times to no avail. 3 visits to stores and speaking to Retention team and no one knows what to do.

This is a disservice to their clients to leave them calling and visiting only to be told no. This needs to be fixed!!

Responses

Brand User
ATTHelp

Community Support

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140.6K Messages

10 months ago

Hello, @shawnallenmusic,

 

Thank you for reaching out. We understand your frustration. Was the trade-in online, at an AT&T Store, or with an In-Home Expert? When did you purchase the S10+? Please let us know.

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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9 Messages

When I bought the S10 which was November of 2019 they sent me a trade in kit. This was done on your website.

(edited)

Brand User
ATTHelp

Community Support

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140.6K Messages

Hello, @shawnallenmusic,

 

Thank you for the followup information. As this was an online order, you'll need to contact the ECommerce department at 800-331-0500 weekdays from 8am to midnight and on weekends from 8am to 8pm.

 

Have a great week.

 

James, AT&T Community Specialist

(edited)

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

8 months ago

Nearly exact story here... ordered 4 new phones and one SIM card directly from AT&T sales by phone in November 2019. Provided trade in values for 4 iPhone 6s and never saw the credit. Originally told the credit would be a credit on my account within 12 weeks. Now April and no credit. Spoke to AT&T reps 5 times spending over 8 hours over numerous weekends. Told it was escalated, someone would contact me, bla, bla bla... not one returned call. Heading back to Verizon as soon as I can. Totally disgusted with the service received...

r6baird

Contributor

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15 Messages

a month ago

Same here. Screen cracked not working on pristine phone. Packed in a box with extra bubble wrap. 


Don't forget the trade in company is HYLA MOBILE. And don't forget FCC for att.

(edited)

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