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Community Support

Community Support

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2.6K Messages

Tue, Dec 19, 2017 4:48 PM

Track Your Lost or Stolen Phone – We Have You Covered

Locate_Phone_Stolen.png

Find Your Phone

Losing your device is everyone’s worst nightmare. We have information below that will help you:

  • Find Your Device
  • Suspend Your Device 
  • Report it to us

Find Your Phone

This is a great way to find your device if you misplaced it. If you believe your device was stolen, please contact your local law enforcement for your safety. 

Apple Instructions Android Instructions Other Devices
  1. Open the Find My app. If you have not set it up yet, learn how.
  2. Choose the Devices tab.
  3. Select the device to see its location on the map. If you belong to a Family Sharing group, you can see the devices in your group.
  4. Choose Directions to open its location in Maps.
  1. Sign into android.com/find
  2. Select the device you are looking for
  3. A map will display the last location 
  4. From here you can play a sound, secure your device, or erase it
  1. Sign in to the account associated with your device or activated app or add-on:
  2. Follow the prompts to call the device or find it using GPS.

 

Things to know

  • Find features allow you to play a tone, lock, erase, and may allow you to display certain messages
  • An account will need to have been set up prior to losing your device
  • Report lost or stolen devices to law enforcement
  • Reset all passwords of Find Your Device options that have not been setup. This includes emails, banking and any other apps or accounts
  • Location is approximate and might not be accurate
  • If your device can't be found, you'll see its last known location, if available

Note: If you did not set up an account as mentioned above, you may not be able to locate your phone.

 

Suspend Or Report Your Device Stolen

I recommend suspending your device until you find it. If your device being shipped and lost in transit, please chat with us

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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1 Attachment

Accepted Solution

Official Solution

Community Support

 • 

2.6K Messages

4 y ago

Did you lose your device? Check out the information above to learn how to locate it!

 

ChrisZ, AT&T Community Specialist 

Contributor

 • 

1 Message

4 y ago

No find my phone app installed. 

kdfederer

ACE - Expert

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12.5K Messages

4 y ago

Without the Find my iPhone app, there is no way to find your phone. AT&T can only track a phone with a court order.

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