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Trica's profile

6 Messages

Monday, November 20th, 2023 1:48 AM

Text Logs

Text logs for all my phone lines (6 of them) stopped on 09/28. AT&T can’t explain it. They even opened a ticket which they closed without resolution. Call logs for all lines are still available, just no text or data logs since 09/28.

Community Support

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229.8K Messages

3 months ago

We understand your situation. We're here to help you with the information that you require, @Trica.

 

We are going to reach out to you in DM to take a look at account details and help you with Tex log information. Please look out for a DM notification from us.

 

Looking forward to speaking with you!

 

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

 

6 Messages

3 months ago

Still looking for resolution with this matter. Almost two months with my account not showing text or data logs on all six lines and no one has an answer. 

Community Support

 • 

229.8K Messages

3 months ago

Hello @Trica ,

I grasp your situation, and we would like to get you the help you require. I am going to reach out to you in DM to take a look at account details and help you with Tex log information. Please look out for a DM notification from us.

 

Looking forward to speaking with you!

 

Thank you for contacting AT&T Community & Forums,

Gary, AT&T Community Specialist

 

6 Messages

3 months ago

Still no text or data logs. Not since 09/28. Does anyone know why???

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