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MCLopez's profile

4 Messages

Thursday, December 14th, 2023 12:29 AM

Tech Support

Does anyone have a number for AT&T's tech support?  I keep getting incompetent individuals.  Shame on AT&T for not training their people.  I have an android phone and need help finding my contacts on the cloud (via my PC).  Tech keeps asking me to go to my icloud.   ???  Help!!!

Community Support

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232.1K Messages

5 months ago

Hello @MCLopez, we understand you're trying to find your contacts on the cloud, and we're here to provide the help you require.

 

Before we get started, lets start with few questions to understand your concern better.

  • Please confirm, if you're using IOS  iCloud, Microsoft cloud, Android cloud or AT&T personal cloud?
  • Can you please let us know if the contacts were saved on one of the above cloud storage and trying to restore using your PC?

Please feel free to reach us back if you have any further questions.

 

Thank you for contacting AT&T Community Forums.

Mike, AT&T Community Specialist

4 Messages

5 months ago

Hi Mike, thank you for responding.  I use my PC to go to AT&T personal cloud.  About two weeks ago I started having issues logging in.  I was finally able to log in using Chrome.  Since then I cannot see my list of contacts, only pictures and documents.

Community Support

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232.1K Messages

5 months ago

Hello @MCLopez again,

 

Please use the below steps and let us know if they help you to restore your contacts.

Restore cloud content to your phone

  1. Open the AT&T Personal Cloud app.
  2. Tap the menu (3 lines), then choose Settings 
  3. Choose Tools, then Content Restore.
  4. Tap the content category to restore. 
    • Have an iPhone? You can restore photos, videos, and contacts.
    • Have an Android phone? You can restore photos, videos, contacts, music, documents, messages, and call logs.
  5. Select Restore.

For more information on restore from ⁠AT&T Personal Cloud

 

Please feel free to reach us back if you have any further questions.

 

Thank you for contacting AT&T Community Forums.

Mike, AT&T Community Specialist

4 Messages

5 months ago

Hi Mike,

I've tried several times but cant find the tools option under Settings.  

Community Support

 • 

232.1K Messages

5 months ago

Hello @MCLopez, we understand you're trying to find your contacts on the cloud, and we'll be happy to help you.

 

We're going to initiate a DM to help you with finding your contacts on the cloud and understand what's causing it. Please look out for a DM notification from us. (For your reference it is the bell icon on the top right-hand corner of the forums)

 

Looking forward to speaking with you!

 

Thank you for contacting AT&T Community & Forums.

Mike, AT&T Community Specialist

4 Messages

25 days ago

Anyone from ATTHelp please respond.  I was just disconnected with Blanche.  Believe it or not, the issue has not been resolved.  Someone please DM me to resolve this. The issue was that I could not see the contacts in the cloud, only pictures, videos and documents.  I cannot log in to personalcloud.att.com anymore.  I've tried Mozilla, IE and Firefox.  All I get is a blank page.  HELP!!!  

ACE - Expert

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27.8K Messages

25 days ago

  @MCLopez   DMs are no longer being utilized. 

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