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New Member

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5 Messages

Sunday, February 13th, 2022 3:48 AM

Suspending Service / Location

Hello,

If I suspend service on my teen’s phone, will I still be able to see his location using either the Apple Find My app or the Life360 app (we use both)?

Accepted Solution

Official Solution

Gary L

ACE - Expert

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16.1K Messages

1 year ago

@Shelly064 If you turn cellular and wifi is off, their phone will not report back their location to you (as it won't have an internet connection).

sandblaster

ACE - Expert

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62.1K Messages

1 year ago

Maybe. If service is suspended, the only way for the phone to report it’s location is if the phone is connected to WiFi.

New Member

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5 Messages

1 year ago

Hmmmm, sometimes on Life360, it’ll show his location but under his name in red it says his WiFi setting on his phone is turned off and says I should “remind him” to turn it back in lol

I wonder if as long as he doesn’t turn his phone off, or let the battery die, it will work. Worth a shot I guess! 

ATTHelp

Community Support

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207.6K Messages

1 year ago

We'll be happy to clarify this for you @Shelly064.

 

Both Apple Find My and Life360 may work if the device is on Wi-Fi, though since GPS will be disabled on a suspended line, that may also be a factor. 

 

Please let us know if you have any additional questions or concerns; if so, we'll be glad to assist further. Thank you for contacting our AT&T Community. 

 

Darais, AT&T Community Specialist

New Member

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5 Messages

1 year ago

Thanks everyone for your help! 

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