Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Get the myAT&T app
billybob7's profile

New Member

 • 

3 Messages

Thursday, November 17th, 2022 8:35 PM

Someone else's name shows up on my caller ID - no one else is associated with my account and customer support can't help

I called a co-worker (so this is professionally embarrassing) and they told me that they didn't pick up because [someone else's name] showed up on their caller ID. I have AT&T service and they have T-Mobile service. 

No one else is associated with my account. I don't share a bill, share a line, have other authorized users, none of that.

Customer service looked at the name I had set in my account as my caller ID. I hadn't changed this name in 2 years. They told me that should be showing up. But it isn't. Another name is. And no one can tell me why.

One other important piece of information - when I googled my phone number, my name showed up in a couple links (scary) but one link had this other person's name! No idea why. Does the caller ID that others see depend on anything other than what I set in my account? Based on my experience, the answer is obviously yes. But why? And how can I fix this? 

I should have full control of my caller ID. If AT&T can't provide this to me, I can't be their customer. This is embarassing.

PLEASE HELP!!

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

207.6K Messages

3 months ago

Hello @billybob7, we can definitely understand how frustrating it may be for your Caller ID to show up as someone else's name. 

 

Be advised:

  • It can take up to 72 business hours for caller IDs to show an updated Caller ID name.
  • People may need to clear your number from their Caller ID record for your new name to appear.

When changing your Caller ID online, be sure to follow these steps:

  1. Go to your myAT&T Profile and select People & permissions.
  2. Select Show details for the number you want to update on Caller ID.
  3. Choose Edit for Caller ID.
  4. Enter the info and select Save.

Feel free to give these steps a try and we hope this information works for you!

 

Thanks for contacting the AT&T Community Forums.

 

Lynn, AT&T Community Specialist

 

New Member

 • 

3 Messages

2 months ago

Thanks for your response. I tried these steps. Customer service also walked me through these steps. I waited a couple weeks. Still the same.

How could my caller ID change without me changing it? Why can't I decide how my caller ID shows up?

New Member

 • 

3 Messages

13 days ago

Is there any reason it's taken a month to get a response here?

I want to change how my name shows up on caller ID. Isn't that simple?

PLEASE HELP!!

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.