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Contributor

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3 Messages

Mon, Dec 31, 2018 11:31 AM

SMS

Dear ATT

 

Some times I am traveling in Europe and I received all SMS.

 

Now, I am in Europe and I do not receive any SMS.

 

Please could you help me ? Is there a technical problem from ATT ?

 

 

Responses

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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36K Messages

a year ago

You can try calling the international support number but there is likely nothing anyone can do. You can also try rebooting the phone to refresh your network connection but I find that receipt of texts when roaming to be very inconsistent. Sometimes texts just don’t show up until getting back to the US. If there is an issue, it could be with ATT, it could be with the foreign carrier. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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72.3K Messages

a year ago

This is the community, not ATT.  

No, the problem would be your phone is not roaming on local networks.   Several reasons for that, incompatible phone, incompatible plan, roaming is off on your phone or plan.

 

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

 • 

3 Messages

a year ago

Thank you very much for your answer.

But my phone is ok, I can phone and send SMS, local network is ready,
roaming is on. All fonctions are ready.

*Just, I can not received SMS. Just it.*

Please could you continue help me ?

Jean Luc Landes

Contributor

 • 

3 Messages

a year ago

Thank you !

I changed the network connection by hand and I choose "ORANGE".
It is ok now !

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