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sohelimran's profile



1 Message

Wednesday, March 28th, 2018 1:22 AM

Smoker's Breath and ATT store representative

Today i went to AT&T store( 3952 Morse Crossing, Columbus, OH 43219 ) for my device payment. one of the representative welcomed me and asked about the issue but suddenly felt nausea cause i smell cigarette from that representative's breath. After completion of service we shook hands and my hand also smell like cigarette. My question is, how At&T maintain their representatives cleanliness and hygiene? After going outside take the fresh air and called the store(614-478-7944) and asked to talk with manager. but, the representative who picked the phone said that manager is not in the store. She asked me the reason for calling and i explain the cigarette breath issue. She asked me the representative's name but i told her that i am not going to say the name but please inform this issue to your manager so that manager can brief the team about personal hygiene. but, i am not sure whether the representative deliver the message to manager or not. but, thought that lets write it to AT&T community to explain the issue.
As a customer of AT&T are we not allowed to get a clean/ hygienic service from the representatives? Also, really feeling down when treated like that from a service store 😞

Community Support


221.7K Messages

6 years ago

Hello @sohelimran,

I am so sorry to hear of your most recent visit to our Columbus location. This is certainly not the type of interaction we want our customers to have. Any time a customer stops by, we want them to feel our agents are fully invested, interested, and in the most presentable position. This way, our customers can make the best decision possible for any request.

We’re always looking for ways to improve our in store experiences. With the help of your review, it will be possible for us to begin making these changes.

Thank you for taking the time to write us this response. I want to assure you, we’ll take the necessary steps to make sure our level of service is always what you’ve come to expect from us.

Have a wonderful day!

James, AT&T Community Specialist

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