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New Member

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3 Messages

Sat, Dec 5, 2020 6:16 AM

Signature program

We have signed up twice and since sept 13 we have talk to 6 different reps 5 said it just takes time they see it one the account just hasn't been applied yet. 6 th rep says we don't qualify.    I had it pulled on my phone saying we are Eligible for it. As the rep said we can't get it.  How ridiculous. Definitely letting the company i work for know att isn't not honoring the program like they said.  Tired of being bounced around with lies.   Been along time customer but this is making us want to change maybe convince the company to as well. 

Yes  I did save all the conversation I had with all the reps. 

How do we get the reps to help honestly and not have such an issue with the signature discount. If it says eligible then you should be instantly not have to wait over 3 months and fight to get it.  If you are not eligible then it needs to tell you that and not  have you sign up for it and confirm it all with a confirmation email from att and wait over 3 plus month with many calls  and long wait time over 15 minutes just to have the run around. 

Responses

sandblaster

ACE - Expert

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46K Messages

2 months ago

What plan do you have? Not all plans get a signature discount. You may very well have the discount code applied to your account but if your plan doesn’t get a discount, then no discount.

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lizdance40

ACE - Sage

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81.5K Messages

2 months ago

If you check the front page when you log into your account it should show a fan number if your discount has been applied. As mentioned however, that discount may not reduce your cost of service. The only plans that are eligible for a service discount are metered plans or the unlimited elite plan.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

2 months ago

We are on the unlimited and more that was the top one which now has been changed to the unlimited elite since that plan isn't offered anymore from what I was told by all the other reps who said we are Eligible like att website said when you enter your info to see if you can get it . We have been a customer for 20 years. 

(edited)

lizdance40

ACE - Sage

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81.5K Messages

2 months ago

The unlimited and more plan was not eligible for any service discount.

The unlimited elite plan is eligible for $10 per line discount reducing it to the same cost as the unlimited extra plan.

    Did you log into your account to see if your Fan discount number shows?  

Yes? 

No? 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

2 months ago

Yes our number is there. We will contact the employer and let them know is all we can do.  We even signed up again for it and it went through all the steps and sent a confirmation email saying it will be process and take a few billing cycles before it takes affect. I dont get it. 

sandblaster

ACE - Expert

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46K Messages

2 months ago

Have you changed to the unlimited elite plan? You won’t get the discount until you change plans.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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144.7K Messages

a month ago

Greetings @Lettylynn81,

 

Thanks for providing us with that information. We'd like to provide you with some assistance in regards to your inquiry.

  • Have you switched plans to accommodate the Signature Program? 

Jacob, AT&T Community Specialist 

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