AT&T Community Forums

Signature program

We have signed up twice and since sept 13 we have talk to 6 different reps 5 said it just takes time they see it one the account just hasn't been applied yet. 6 th rep says we don't qualify. I had it pulled on my phone saying we are Eligible for it. As the rep said we can't get it. How ridiculous. Definitely letting the company i work for know att isn't not honoring the program like they said. Tired of being bounced around with lies. Been along time customer but this is making us want to change maybe convince the company to as well.

Yes I did save all the conversation I had with all the reps.

How do we get the reps to help honestly and not have such an issue with the signature discount. If it says eligible then you should be instantly not have to wait over 3 months and fight to get it. If you are not eligible then it needs to tell you that and not have you sign up for it and confirm it all with a confirmation email from att and wait over 3 plus month with many calls and long wait time over 15 minutes just to have the run around.

Responses

sandblaster

ACE - Expert

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64.7K Messages

3 years ago

What plan do you have? Not all plans get a signature discount. You may very well have the discount code applied to your account but if your plan doesn’t get a discount, then no discount.

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formerlyknownas

ACE - Sage

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117K Messages

3 years ago

If you check the front page when you log into your account it should show a fan number if your discount has been applied. As mentioned however, that discount may not reduce your cost of service. The only plans that are eligible for a service discount are metered plans or the unlimited elite plan.

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Lettylynn81

New Member

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3 Messages

3 years ago

We are on the unlimited and more that was the top one which now has been changed to the unlimited elite since that plan isn't offered anymore from what I was told by all the other reps who said we are Eligible like att website said when you enter your info to see if you can get it . We have been a customer for 20 years.

(edited)

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formerlyknownas

ACE - Sage

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117K Messages

3 years ago

The unlimited and more plan was not eligible for any service discount.

The unlimited elite plan is eligible for $10 per line discount reducing it to the same cost as the unlimited extra plan.

Did you log into your account to see if your Fan discount number shows?

Yes?

No?

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Lettylynn81

New Member

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3 Messages

3 years ago

Yes our number is there. We will contact the employer and let them know is all we can do. We even signed up again for it and it went through all the steps and sent a confirmation email saying it will be process and take a few billing cycles before it takes affect. I dont get it.

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