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2 Messages

Mon, Apr 13, 2020 5:26 PM

Shipping Date

I am wondering I ordered a samsung s20 ultra 512 gb 4/3 I wasnt told it was on back order called 4/8 was told it shipped called on 4/9 was told it was probably on back order.Any Idea when it could ship. I hear people going in store and receiving theirs in 5 days. Something just doesnt add up. I just payed off 2 phones on my account just wondering what could be the hold up really.

Community Support


176.5K Messages

2 y ago

Hey there @Ckeller4040!


It's possible to check the status of your order by completing the required fields.


Apart from the link above, the following is how you're notified when your phone has shipped:

  • Email notification - You will receive an email when your device is shipped. It will include tracking.
  • Text Message - You will receive a message stating that your device is on the way!
  • Via Text - Dial *ORDR# (*6737#) and press Send. Follow the options via text messaging.

Here's the meaning of each status:

  • In Progress - An item ordered may not be in stock. You can cancel this order.
  • Order Open - Terms & Conditions were not accepted. Log into your account and complete the transaction.You can cancel this order.
  • Pending - order is under review. An update provided within 48 hours. You may be able to cancel this order.
  • Partially Shipped - Only some of the items in the order shipped. The remaining items ship separately as they become available. You can cancel items not shipped.
  • Cancelled - An order may have canceled because: payment was not finalized, the order was incorrect, or credit related issue.
  • Shipped - Your order is on the way! Keep an eye out for an email!

We hope this info helps.


Lar, AT&T Community Specialist

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