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Sat, Jun 29, 2019 10:41 PM

Secure family text messages

I cancelled secure family 6 months ago but I continue to get text messages every month saying “your location may be shared with family members.”  How do I make this stop?

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ATTCares

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107.6K Messages

6 months ago

Hi @whterbbt

 

Thank you for reaching out to us today. You'll want to confirm with the parent device that their AT&T Secure Family app is permanently removed from the device. If found, follow these instructions :

 

  1. Opening the AT&T Secure Family app on your parent device.
  2. Go to Settings menu (gear icon).
  3. Tap Account.
  4. Tap Cancel AT&T Secure Family.
  5. Follow the onscreen instructions to cancel your subscription.

We hope this helps.

 

Darais, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.