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CW8624's profile

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1 Message

Monday, February 21st, 2022 3:29 AM

Secure family screen time ignore

Anyone know a way around their child being able to press the "ignore for the day" button on their iphones when it comes up that their screen time for the day is over?

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Official Solution

Community Support

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232.7K Messages

2 years ago

Hi, ! Let's help secure time limits on your child's phone.

 

Make sure you have both the parent app and companion app (for your child's phone) installed and paired. Doing so will give you access to all Secure Family features. Both devices and the app must be up to date with the latest software version so check if there are any updates available. After applying these suggestions, unpair and remove both apps and install again and re-pair as a troubleshooting step. Then re-apply time limits. Give this a try and let us know if your child's still able to ignore this feature.        

 

From the parent’s device:

  1. Select the child from the list of family members.
  2. Scroll down to Time Limits.
  3. Choose from:
    • School hours or Night hours and adjust the recommended time limits.
    • Add a time limit and set the days and times you want the custom time limit to go into effect.
  4. Tap Save.

Keep in mind If you set time limits, your child can still call and text from the device's native text messaging app. But, the app will block certain messaging apps downloaded from an app store, like Kik, during those times.

 

Help us out by applying these tips. Come back and let us know what you discover. Thank you for reaching out to the AT&T Community!

 

Jonye, AT&T Community Specialist

Employee

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102 Messages

2 years ago

AT&T Secure Family does not have that feature.  I think you are talking about Apple's Screen Time in iOS which is outside of AT&T Secure Family.  I recommend you try Apple's user forum for suggestions.  Also AT&T Secure Family and Apple Screen Time can not be used at the same time.

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