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Thu, Nov 26, 2020 6:13 AM

Secure Family Location History

I downloaded and activated the secure family app about 7 nights ago and it showed my childs location on the map, but now it's not in the lines map location history. How do I get the location history? I know you click the map in the app, but it's not there. I saw their location the night I started the app so I know it has to be saved somewhere. 

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Brand User
ATTHelp

Community Support

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145.2K Messages

2 months ago

Hi @Father_of_Three,

 

Thank you for reaching out. We want to take a closer look into this for you.

 

For the AT&T Secure Family location history, the data stored is usually from the previous 7 days. If you check and the location in question is not found, then most likely the clock has moved past that specific moment.

 

We hope this was helpful.

 

Doyin, AT&T Community Specialist.

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