Called to consolidate my plan with my wife's a bit ago. Talked to the "sales" person (should just be called liars) about the features of the unlimited plan I had chosen and asked if it included mobile hotspot. He assured me that it did and explained how my service would slow down after X amount of data used per month. I agreed to the plan and switched tried to turn mobile hotspot on and of course it wouldn't turn on. Called ATT "customer service", yes in quotes they're just as useless as everyone else that works there, and was told that my plan didn't include mobile hotspot and I would have to upgrade plans to get or switch me to a different plan!! Bait and switch? Obvious sales ploy that is so disgusting that I will be taking my business elsewhere.