Roadside Assistance Customer Service -- THE WORST!!!!
DO NOT under any circumstance waste your money getting the ATT Roadside Assistance Plan. Their Customer service is THE WORST that I have ever experienced!! I called and waited 40 MINUTES, just to talk with someone. It then took another 15 minutes of being put on and off hold for them to tell me that it was going to be 70 MINUTES before the tow truck was going to show up. I never received any kind of confirmation number, and fortunately I asked for the towing service phone number. When I called the towing service to confirm the real time, they told me that they did not receive any work order from ATT for the service!
I called back ATT Customer Service, and waited ANOTHER 30 MINUTES just to speak with someone AGAIN. They then proceeded to tell me that there was NOTHING IN THEIR SYSTEM!! I then had to go over all of the same information that I gave to them 2 HOURS AGO!! They still did not give me any confirmation number. I asked to speak with a Supervisor, who I asked to give me an email address for a Manager. She put me on HOLD AGAIN. I am STILL on hold and my call has been over an hour. I do not think that they are going to pick up my call. The tactic of making me wait until I give up and hang up is ABSOLUTELY THE WORST CUSTOMER SERVICE ANYONE CAN RECEIVE. DO NOT WASTE YOUR MONEY ON THIS TERRIBLE SERVICE!!