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mfinkelstein's profile

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Sunday, March 27th, 2022 2:02 AM

Retrieve old voicemail greeting

My Son’s iPhone broke and he got a replacement. We have had ATT for years. How can we retrieve his old voicemail greeting?

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Community Support


229.9K Messages

2 years ago

Hi mfinkelstein, let's look into how you can retrieve your voicemail greeting!


You'll need to set up your voicemail again as formerlyknownas stated by pressing and holding 1 or the Voicemail key and entering your password again for an existing voicemail box, your voicemail greeting and messages will transfer over to your new phone. 


Check out how to troubleshoot your voicemail which includes resetting your voicemail password online by navigating to myAT&T account overview>My wireless>My devices & add-ons> Manage my device>Device options & settings>Reset voicemail password. This will help you access your voicemail box again. 


Let us know if this worked out for you! Thank you for visiting AT&T Community Forums!


Rhoda, AT&T Community Specialist 

ACE - Sage


116.1K Messages

2 years ago

If setting it up, using his VM pin doesn't retrieve it, he has to record a new one. 

Visual voicemail would have to restore from his backup.

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