Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Get the myAT&T app
barbarak5's profile

New Member

 • 

3 Messages

Tuesday, February 7th, 2023 5:56 PM

Replace damaged phone under warranty

This is a business account phone that is under warranty... It's a nightmare to get help on how to get a replacement ordered. Does anyone know if you can just take the phone into an AT&T store and have it replaced?  help

Accepted Solution

Official Solution

Former Employee

 • 

32.9K Messages

1 year ago

no you cant and damage isnt covered under warranty  warranty only covers manufacturer defects 

New Member

 • 

3 Messages

1 year ago

We pay monthly for insurance on each phone in our company.  So how do I get a replacement phone for a defective phone?  I'm so frustrated...

ACE - Expert

 • 

35.9K Messages

1 year ago

Insurance is insurance.  Warranty is warranty.  Different things.  You initially said "warranty."  As this is a business account, I would recommend that you post these questions on the AT&T Business Forums for advice relevant to you, vs a regular consumer account.

Former Employee

 • 

32.9K Messages

1 year ago

insurance is provided by assurion not at&t. at&t just processes your payments, like any other insurance you will be required to pay a deductible and arrurion provides refurbished phones not new phones on insurance claims, my deductible was 250 dollars for a 4 year old iphone 8 plus

New Member

 • 

130 Messages

1 year ago

call asurion

New Member

 • 

3 Messages

1 year ago

Thank you for the advice and responses... I'm not an AT&T employee and I didn't know there was another Forum that I should have initially directed my question to.  I posted here because it said Community and I wanted the Community's advice.  Thank you all. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.