Rep Didn’t Put Next Up... Now I’m suffering?
When I purchased my phones in October of 2019, I did so under the impression I was getting insurance and NextUp as I EXPLICITLY stated I wanted to be able to pay my phone to halfway & upgrade when the new iPhone came out.
Now, a year later, I’m being told it was never added to 2 of my 3 phones at the time of purchase and I’m just out of luck. Every representative I’ve spoken to - even the manager of the store I purchased it at - refuses to help, and has offered to let me go ahead and hand ATT $1,000 to upgrade...Except the one who told me they filed an escalation and as soon as it’s fixed (within 15 business days) I would get a call back from him.
It’s been a month. What do I need to do to resolve this? It’s pretty ridiculous.