We Still Have Great Cyber Week Deals: Check out our $5 and under smartphone deals!
Get the myAT&T app
Bean413's profile



1 Message

Mon, Mar 6, 2017 8:19 PM

Prepaid showing operation failed

I bought a prepaid 2 years ago to use for a work phone due to cell reception. Have not used it in at least a year. Went to reload minutes on it. Now it won't let me load minutes.

Accepted Solution

Official Solution

ACE - Sage


101.9K Messages

6 years ago

If you don't keep the account and number active by refilling, it is canceled and number lost.

you have to get a new SIM card and new number.


Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.