Prepaid Jail calls
I'm very upset that I've spent money for a new phone and paid for new service to join AT&t only to find out that my brother is no longer able to call my phone. I called customer service and they told me that because it is ASSOCIATED with an a collect call that I'm not able to receive these calls.
I DO BELIEVE THIS IS A BREACH OF CUSTOMER RIGHTS! AT&T IS NOT THE FEDERAL GOVERNMENT AND HAS NO RIGHT TO CONTROL WHO IS CALLING MY PHONE.!
I paid for service and a phone not for them to control my phone calls! At this point I would really like to have my money back for service and this new phone that I bought! Nowhere to terms and conditions does it say that prepaid calls are not allowed. I feel like my money has been stolen because I would have never gotten this service if that was in the agreement! I've had multiple prepaid services previous to this and I received these calls just fine even on government phones.
Also whenever my brother calls it states that he has the wrong number which is not true! He has the correct phone number. They have no right telling anyone that my number is not correct when it is!
I will be filing a complaint if this is not fixed and a (Edited per community guidelines) to recover my money for AT&t services and their phone that I was TRICKED into purchasing.. THE SERVICE WAS SOLD TO ME UNDER FALSE PRETENSES. AND I WILL SUE FOR ALL THE MONEY I SPENT TO OBTAIN THIS SERVICE AND THE MONEY THAT I WILL HAVE TO PAY TO OBTAIN A LAWYER. BECAUSE THEY HAVE NO RIGHT! I'M VERY ANGRY..DEF A WASTE OF MY TIME AND MONEY...