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J

New Member

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3 Messages

Fri, Mar 20, 2020 1:08 PM

Possible to pay unpaid balance on second-hand phone in order to unlock the SIM?

My wife still had her old iPhone from AT&T. We live abroad now so I wanted to try to unlock it. I tried the unlocking form but received this answer:

"Your unlock request was denied because there's an unpaid balance linked to your device. You can submit a new request after the balance is paid in full."

The contract was actually not under her name, but her ex-employer's.

Is there still a way for me to find out how much the unpaid balance is and decide if I want to pay it myself, even though I am not the original contract holder?

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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59.9K Messages

3 y مضت

Sorry, no. There is no way to pay an unpaid balance without having the account information, which ATT will not provide.

New Member

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3 Messages

Well too bad, thanks for the answer though!

ACE - Sage

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100.4K Messages

3 y مضت

Nope. AT&T privacy policies do not allow them to access someone else's account in order to pay off an unpaid balance

New Member

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3 Messages

Good point, thanks for answering!

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