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Thu, Oct 17, 2019 11:51 PM

People Call and voice message said pone is disconnected

I have AT&T for many years( wish there was a better company to switch),suddenly people are telling me that went they called me they are getting a voice message indicating that my phone is disconnected . 

I have try to contact tech support, opening many cases in my phone with no results . its being a year and the only thing they do is open the case again and a few days later they closed indicating that everything is fine with my phone , in the meantime people still calling me and telling me that my phone is disconnected. 

I have try to call customer service and get a email address for AT&T/manager  but there is nothing . all tech support is base in a foreign country, and all website has a trick to direct to a different place .



Brand User

Community Support


140.8K Messages

a year ago

Hello @mbizquierdo,


Thank you for contacting us! We'd love to assist.


There are a few reasons why callers may be hearing this message: Incoming calls are blocked, your voicemail hasn't been set up, or your phone is off/out of service range. Please let us know what type of device you have, and how long you've been experiencing this issue.


You can also visit our support page to learn how to manage your voicemail settings. We look forward to hearing back from you!


Collin, AT&T Community Specialist

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