Shop holiday gifts while you still can - Everyone gets our best deals on any smartphone!
Get the myAT&T app
juliska's profile



24 Messages

Thursday, September 19th, 2019 1:07 PM

Pandora Premium not activating - nevermind, it works.

EDIT - I did not not go back to my original account. It has the premium, even though the system told me it could not be used on an existing account. I kept trying to get the new account to work and had not tried the old account. I am happy now! Thanks!


I recently go on the unlimited & more premium plan. I installed the watchtv  app and selected Pandora. It took me right to the pandora app and signed me in under an existing "free user" pandora id.

The att system told me I could not use an existing pandora id. I immediately created a new pandora id. Att system did not give any confirmations that the upgrade worked on the new pandora id.

I don't see anywhere else within watchatt or pandora to have my pandora account upgraded. If I go to watchatt, the pandora premium choice is no longer selectable.

I need a little help getting pandora premium activated.


Community Support


225.6K Messages

4 years ago

Hi @juliska,


We're happy to see that Pandora Premium is working for you now! Thank you for letting us know and for reaching out to AT&T Community Forums.


If you need our assistance in the future, we'll be here. Take care!


Aminah, AT&T Community Specialist

Not finding what you're looking for?