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Tutor

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3 Messages

Fri, Nov 16, 2018 11:27 PM

Not eligible for ATT Thanks?!

So I am unable to receive these rewards because I am employed by a school district? That’s a horrible policy to have. By the way, teaching is one of the hardest things anyone can do to support themselves and serve the community. I am embarrassed that I give you so much of my hard earned money, that you accept without restrictions, from my job at a school. 

 
I would like an explanation of this heinous policy and why you think it is fair to exclude entire groups of people from your reward system but continue to take everyone’s money equally. 
 
Thanks for the terrible treatment and service.

Responses

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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35.9K Messages

a year ago

It is not ATT’s policy. If there are any benefits you are not eligible for, it is because it is illegal. The following is stated on the explanation of the various tiers: The following customers may be legally prohibited from accepting gifts from AT&T and are not eligible for AT&T THANKS program benefits: a. Employees or elected officials of any government body, or members of any government or school board or commission; b. employees of K thru 12 schools, libraries or rural hospitals; c. employees of foreign governments and/or employees of companies owned in whole or in part by a foreign government; d. Immediate family members, dependents or households of anyone in category (a) thru (c) above.

The web page is: https://www.att.com/att/attthanks/en/tiers.html

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Gary L

ACE - Expert

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15.8K Messages

a year ago


@jenihonu wrote:

So I am unable to receive these rewards because I am employed by a school district? That’s a horrible policy to have.

Please explain why you think who you are employed by has something to do with this issue that you're having? 

 

 

Are you using the app? Try texting  ATTTHANKS to 8758.

 

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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72.1K Messages

a year ago

All postpaid customers would be included.  Are your prepaid?

 

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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3 Messages

a year ago

What is prepaid/postpaid? I pay over $300 a month on their terrible service...my family deserves these rewards, too.

Tutor

 • 

3 Messages

a year ago

I didn’t accept as a solution...please take that off. Still unresolved!

lizdance40

ACE - Sage

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72.1K Messages

a year ago

I didn’t notice that @sandblaster.  That would mean other rewards by other carriers would also be prohibited by law.  

Most school systems have discounts for their employees.  @jenihonu Yuo might see if you are eligible for a service discount with your school email.  

https://www.att.com/shop/wireless/iru-check-for-discount.html

I’m guessing you already did so, which is how you found out you can’t use the Thanks program.  

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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