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svengator81's profile

New Member

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2 Messages

Wednesday, February 1st, 2023 12:48 AM

Not able to activate my free HBOMax account

I have been round and round on the phone for hours with no solution.

I have followed the steps below, but have no "Activate HBO Max" or "Start Watching" tile. When I try to sign in with provider I get a message that my account cannot be verified. I have confirmed with wireless support that my account is eligible for the free HBOMax, but no one seems to understand or be able to help with this issue.

ACE - Expert

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64.7K Messages

1 year ago

Support has been known to be wrong. What plan do you have? None of the current plans include HBOMax and the last plan to include HBOMax was discontinued months ago.

New Member

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2 Messages

1 year ago

We have Unlimited Plus and have had it for years.

Community Support

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232.4K Messages

1 year ago

Hello there @svengator81, we're here to assist with your HBO Max subscription.

 

Thank you for your feedback @sandblaster.

 

Let's meet in a Direct Message @svengator81 by locating the chat icon next to the bell icon in the upper right-hand corner of the forums page.

 

In the meantime, please gather your account information to be seen in the more private setting.

 

We look forward to chatting with you soon.

 

Ashley, AT&T Community Specialist 

 

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