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rorypr's profile

New Member


1 Message

Thursday, September 8th, 2022 5:13 PM

Next Up Program

I recent went to an AT&T store to upgrade my phones since I have the Next Up feature.  The store employee told me I couldn't use Next Up because I had paid off more than half the cost of my phones.  He said if I wanted to upgrade I would need to pay off my phones and purchase new ones,  Was that correct?

Accepted Solution

Official Solution


Community Support


210.6K Messages

7 months ago

Hello @rorypr, we're happy to help with questions about  our next up program. 


With the Next Up Program you pay 36 monthly device payments, plus $5 per month for the Next Up option to trade in and upgrade early.

  • After you pay 50% of your smartphone’s retail price, along with the Next Up feature, you can trade it in and upgrade to something new.

Check out our Next up Program on our help page above, and you can get started by clicking "Shop now" and then following the prompts.  Let us know if you have any questions. Thank you for reaching out to AT&T Community Forums. 


Alasani, AT&T Community Specialist 

New Member


4 Messages

2 months ago

That's exactly what they do. The At&t reps will talk in circles, lie about everything, or just not give you an answer(just like the answer above). You'll never get a straight answer out of them. One told me that the $5 goes directly to paying off the phone. When I ask for a printout showing me exactly where $540 had went to paying off my phone he continued lying in circles and eventually just vanished because he couldn't out talk me.


Former Employee


30.7K Messages

2 months ago

@JABrooks no need to hijack 5 month old threads, you made a post so stick to that one, this thread will be closed 

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