F

New Member

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3 Messages

Tue, Nov 17, 2020 9:23 PM

New service plan comes with Advanced mobile security how do i activate it?

I just upgraded my service plan to the new AT&T Unlimited Elite that comes with the advanced version of the Call Protect. I already have Call Protect installed on my phone and was using Basic.

Any time i try to upgrade it to Advance it wants to bill me through Apple. How do i get the upgraded version of this service because i can tell its not working that way already.

Accepted Solution

Official Solution

ATTHelp

Community Support

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180K Messages

1 y ago

Greetings @Fiddlerforest,

 

We want to take a closer look.

 

You are correct that the protection plans included in the Unlimited Elite are AT&T Mobile Security Basic, AT&T Mobile Security Plus and Call Protect Basic. However, it does not come with a free Call Protect Plus. This will have to be added for a fee separately.

 

We hope this offers some clarity.

 

Doyin, AT&T Community Specialist.

ATTHelp

Community Support

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180K Messages

1 y ago

Hi @Fiddlerforest
 
Thank you for reaching out to us. We'll be happy to assist you.
 
Do you have HD Voice enabled? If so and you're still unable to add Call Protect Plus, let us know and we can proceed from there.
 
Darais, AT&T Community Specialist

 

New Member

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3 Messages

1 y ago

Ok I don’t know what Hd Voice Enable is.

Doesnt Unlimited Elite come with call protect plus or is that an extra service?

New Member

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3 Messages

1 y ago

Drat, I thought it was part of the package.

well that answers my question

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