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dbender49

Tutor

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7 Messages

Sun, Nov 6, 2016 5:39 PM

Mexico Roaming Bonus Questions

Two questions about MRB:

 

1. We have two phones on Mobile Share Value plan with MRB. Do we get 1GB/month per phone while in Mexico? Or do we share 1GB?

 

2. Is there a limit to how long (i.e., consecutive weeks) we can use our phones in Mexico?

 

Duane

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ATTHelp

Community Support

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133.4K Messages

4 years ago

Hey there @dbender49!

 

These are awesome questions! I will be more than happy to help out today!

 

With the Mexico Roaming Bonus, the 1GB of data was per line. There is not a limit to how long you can use this, however if you go over the 1GB, you will be charged an additional $20 for an extra 1GB.

 

I do recommend that you check out our support article regarding Mexico Roam! We actually offer the option for you to use your current plan in Mexico, if you are on a qualifying Mobile Share plan. This will allow you to the entirety of your data package there!

 

Let us know if you have any other questions or concerns! Have a fantastic time in Mexico!

 

Demetria, AT&T Community Specialist

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Gary L

ACE - Expert

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15.8K Messages

3 years ago


@JeanLA wrote:

Is the Mexico Roaming Bonus still available? 


As far as I know, it's as available as it was previously.

 

But WHICH plan do you have? It's not an option for all plans, and some newer plans have it built in.

 

 

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Gary L

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15.8K Messages

4 years ago

@dbender49

If you switch to New Roam Mexico, you can use all your shared data.

 

If believe it's if for 2 consecutive months that more then 50% of your data or calls or texts is used in Mexico, you may possibly be penalized. 

 

When solved / helped, please mark your question as solved by clicking "Accept solution". This helps other people to find an answer more quickly.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
dbender49

Tutor

 • 

7 Messages

4 years ago

Thanks for your answer, Gary. But if I understand correctly from Demetria's answer, I can use my Mexico Roaming Bonus for the entire 5 months I'm in Mexico. With the new Roam Mexico plan, since ALL my usage will be in Mexico for much longer than 2 months, I could get cut off. I'll have to be careful with the 1 GB limit, but I think this seems safer.

dbender49

Tutor

 • 

7 Messages

4 years ago

One more question, then. Is there any way to keep track of my data usage during the month, to see if I'm nearing the 1 GB limit? Either on the AT&T mobile app, or on att.com?

dbender49

Tutor

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7 Messages

4 years ago

I think I answered my own question here. On both the website and the mobile app, I found "International Data: 80 MB used, 944 MB left." This must be the Mexico Roaming Bonus data, and halfway through the first month I have no issues.

Gary L

ACE - Expert

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15.8K Messages

4 years ago


@dbender49 wrote:

One more question, then. Is there any way to keep track of my data usage during the month, to see if I'm nearing the 1 GB limit? Either on the AT&T mobile app, or on att.com?


I'd reset the counter on the phone when you cross the border. Sometimes data reporting is delayed...

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Gary L

ACE - Expert

 • 

15.8K Messages

4 years ago


@dbender49 wrote:

Thanks for your answer, Gary. But if I understand correctly from Demetria's answer, I can use my Mexico Roaming Bonus for the entire 5 months I'm in Mexico. With the new Roam Mexico plan, since ALL my usage will be in Mexico for much longer than 2 months, I could get cut off. I'll have to be careful with the 1 GB limit, but I think this seems safer.


I think there are possible issues with the calls or texts too (if you have more than half in Mexico over 2 months). Check the description in your plan details.

 

I have NOT heard of them enforcing this for anyone yet...

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

3 years ago

Is the Mexico Roaming Bonus still available? 

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