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stevenye1991's profile

Tutor

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8 Messages

Mon, Nov 20, 2017 9:02 PM

Iphone X DOA on the release date And feel sad with at&t customer service

I pre order the iphone X on the pre order day around 3Am in the morning. And got the package on the release data but the Iphone X was DOA. I went to the local att store for a replacement on the next day to been told they can't do that since it was ordered online. I have to go through their ecom. I contact their online support and was able to get a return label for a replacement. During these 2 weeks I contacted at&t few times regarding to my return. ALL I been told was once the return center got the package they will send me the replacement alone with the Glass screen protector I put on that DOA iphone X. 2 weeks later they didn't send me the replacement instead they just refunded me. I've been a loyal at&t customer for almost 10 years. Even tho my current work place has bad at&t signal I still stick with at&t. But right now all I can feel is they dont care their loyal customers. Always give the best deal to the new customers. And when there is something happened they just don't seems care enough to help you and keep charging you with the high monthly bill each month. I've been having sad experience with at&t this year. I really hope they can show some love to their loyal customers instead of making them leave . I probably is going to make switch after this year. 

sandblaster

ACE - Expert

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53.4K Messages

4 y ago

You should not have gone to ATT for a replacement. Apple handles all warranty on iphones. Even though ATT was willing to take it back since it was defective, they were probably never going to send a replacement for two reasons, ATT is not allowed to do warranty replacement on iphones and they probably don't have any extra inventory since the X is in high demand and back ordered. If you had an Apple store near by, they probably would have replaced it immediately as I'm sure they keep some for just that reason.

lizdance40

ACE - Sage

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89.3K Messages

4 y ago

I have to agree with @sandblaster.  They can’t send your a phone they don’t have.  Apple would have fixed you right up.

 

Contributor

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2 Messages

2 y ago

I just received the iPhone 11 Pro Max 256 GB. Tried to bring over my information from a backup and the screen froze, white screen with black logo and progress bar beneath. I had it connected via USB for more than 6 hours. The phone refuses to shut off, even through force quit.I have tried all of the "solutions." It won't shut off. Now, I suppose I"ll have to wait until November for a replacement after getting up at 5:00 a.m. a week ago to get it on the release date.

Contributor

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2 Messages

2 y ago

I just received the iPhone 11 Pro Max 256 GB. Tried to bring over my information from a backup and the screen froze, white screen with black logo and progress bar beneath. I had it connected via USB for more than 6 hours. The phone refuses to shut off, even through force quit.I have tried all of the "solutions." It won't shut off. Now, I suppose I"ll have to wait until November for a replacement after getting up at 5:00 a.m. a week ago to get it on the release date.

lizdance40

ACE - Sage

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89.3K Messages

2 y ago

You called Apple?  Apple does warranty replacement on the spot.  Make a Genius Bar appointment 

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