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Insurance allowed us to replace phone which causing more issues. How to file complaint?
My replacement phone was even worse than before. So I asked warranty people to send a brand new phone which they agreed. When the phone came, I realized it is NOT a brand new phone. I tried to talk to different people in different departments. Nobody seemed care about what had happened....lies on sending a brand new phone, fake name/ID provided, denying there are brand new phones for replacement, etc, etc....after spending hours on the phone with people and departments, I was told that I have to send messages/stores online so that I could get somebody's attention. Here I am, trying to get attention and resolution. Can I just have an email address that I could file a complaint? Any tips, suggestions? I need it badly!!!