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cxhsteven's profile

Contributor

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2 Messages

Wednesday, February 20th, 2019 12:00 AM

Installment plan make me crazy.

I had iPhone 6s Plus with att installment plan,was next 12/20.It has been finished on 2017.But I tried to upgrade online or att store.They said I only have trade in upgrade option,and they reps always said will eligible to upgrade next bill. For what,this phone paid off already,why I have to trade it back to att.

Accepted Solution

Official Solution

Community Support

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229.7K Messages

5 years ago

Greetings @cxhsteven!

 

Any account that owes a balance, or at any time during service, was suspended for non-payment might not be able to upgrade with a new AT&T Next or AT&T Next Every Year installment plan.

 

We hope this info helps.


Lar, AT&T Community Specialist

Contributor

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2 Messages

5 years ago

I PAID OFF ON 2017,0 BALANCE,BUT MY INSTALLMENT STILL ACTIVE........NOBODY CAN FIX THIS PROBLEM.

ACE - Sage

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116K Messages

5 years ago

Rather than shouting, read your bill.  Is there a newer phone on your line?

 

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